We process your contact details, selected products, subscription IDs where needed, delivery address for hardware, and payment status to handle your order. Order records are stored on our IONOS hosting service.
Privacy policy
Last updated: 2026
1. Data Controller
The data controller responsible for processing your personal data is:
CHITRAM TV
Email: our Contact page
Website: https://www.chitramiptv.com/
2. Personal Data We Collect
We collect personal data when you:
Visit our Website
Place an order
Contact us
Subscribe to communications (if applicable)
Types of data collected:
Identity data: name, billing and shipping address
Contact data: email address, phone number
Order data: products purchased, order history
Payment data: payment status and transaction references
(Payment card details are processed securely by Elavon and are never stored by us.)
Technical data: IP address, browser type, device information
Browser storage: cart product keys and quantities saved on your device. Chat messages remain in page memory until you choose to share them.
3. Legal Basis for Processing (GDPR)
We process personal data under the following legal bases:
Contract performance (Art. 6(1)(b)) – order processing and delivery
Legal obligation (Art. 6(1)(c)) – accounting and tax compliance
Legitimate interest (Art. 6(1)(f)) – website security, analytics
Consent (Art. 6(1)(a)) – cookies and marketing communications
4. Payment Processing
Payments are processed through Elavon’s hosted payment page. Elavon processes payment information under its own privacy policy. We do not store or process full payment card details.
5. Cookies and Analytics
We use cookies and similar technologies to:
Ensure Website functionality
No Google Analytics or advertising tracking is currently enabled.
Improve user experience
Cookie usage is explained in detail in our Cookie Policy below.
Users may manage their cookie preferences at any time.
6. Marketing Communications
We send order-related transactional emails only, such as order confirmations, shipping updates, and customer service communications.
We do not send newsletters or promotional emails unless explicitly stated and consented to in the future.
7. Data Sharing and Third Parties
We may share personal data with:
Payment service providers (Elavon)
Logistics and fulfillment partners
IT and hosting providers
External messaging services, such as WhatsApp, when you choose to send an enquiry
All third parties are required to protect your data in accordance with GDPR.
8. International Data Transfers
Some of our service providers may process data outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs).
9. Data Retention
We retain personal data only as long as necessary:
Order and accounting data: as required by law
Customer communications: as needed for support
Chat content: held in page memory until the page is reloaded or closed. Saved cart: remains on your device until cleared.
10. Your Rights Under GDPR
You have the right to:
Access your personal data
Request correction or deletion
Restrict or object to processing
Data portability
Withdraw consent at any time
To exercise your rights, contact us at our Contact page
11. Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on the Website.