14-day returns
You may request a return of eligible physical products within 14 calendar days of delivery. Contact our team with your order number and proof of purchase before sending an item back. We will provide the return instructions and address.
Return condition
Please return the product with its accessories, manuals and original packaging where available. You may be responsible for diminished value caused by handling beyond what is necessary to inspect the product. These conditions do not limit your statutory consumer rights.
Return shipping
You are responsible for the direct cost of return shipping unless the item is defective or incorrectly supplied. Please use a trackable service and retain proof of return.
Refunds
Refunds are made to the original payment method. For a valid withdrawal, standard delivery charges are included. We may withhold the refund until the returned product is received or proof of return is supplied. The refund will be processed within 14 days of receiving the returned product or proof of return.
Defective items and warranty
If an item is defective or incorrectly supplied, contact our team with the order details and a description of the issue. Repair, replacement, price reduction or refund will be handled in accordance with applicable consumer rights. Hardware warranty is separate from the TV service period. The €129 box package includes 12 months of TV service.
Digital services
The physical-product return process does not itself cancel an activated TV service. Contact support about service cancellation and the terms applicable to your order. Any applicable statutory withdrawal rights remain unaffected.
Contact
Use our Contact page to request a return, report a defect or ask about a refund. Do not send a return until the correct address has been provided.